Your Privacy

 

Privacy Policy for Marie Wilkes DipCouns MBACP Professional Therapeutic Counsellor

 

This privacy policy describes how I, Marie Wilkes, protect and make use of the information given to me. Information provided to me will only be used in the ways described in the privacy statement. I will gather and use certain information to enable me to work with you safely and effectively, and to aid the effective distribution of appointment reminders and invoicing.

 

Information I gather

 

Full name, address, email address, telephone number and GP details

Additional information which may inform the way we work together le/medication, health issues

During the course of the initial session and subsequent therapy, I will also collect a significant amount of personal data relevant to assessing and working with your present issues. This will enable me to offer you the most effective service you have sought from me.

How I use this data

For communication when necessary

To arrange or rearrange appointments

To invoice when necessary

To contact other agencies where necessary, for example the GP (as per our client contract)

How I control information

Any personal information held about you is stored in line with the General Data Protection Regulation 2018 (GDPR). Data will be stored for the duration that you are a client and then for a total of one year after. Data can be stored for up to five years if requested by yourself.

Security

Information will be kept securely. All client files and subsequent notes will be kept in a securely locked filing cabinet. Identifying registration documents and non identifying client notes are kept separate in locked cabinets. My client work is only shared with my clinical supervisor where appropriate.

Data accuracy

Please keep me informed of any changes to personal data during our work together. This can include but is not exclusive to changes to telephone numbers, email, GP or address.

Requests for Access

All clients for whom I hold personal data are entitled to:

Ask what information is held and why

Ask how to gain access to it

If you would like to request a copy of the data held about you this can be done by making a written request to mariewilkescounselling@gmail.com. The data will be supplied within one month, subject to normal conditions. Data will not be released to any third parties unless subpoenaed to do so by a court of law.